F.A.Q.S
Shipping Information
What Shipping Methods Are Available?
We use to ship with best express couriers available, like DHL, UPS, FedEx Skynet Express. However if a client have his own import account with any courier company company we can also use that for you.
How Long Will it Take To Get My Package?
Once your package mark as shipped, then it will be delivered to you within 3 to 8 working days, depending on region/country where to deliver. Usually USA shipments are delivered within 4 working days, Asia and Middle East shipments are delivered within 3 working days, European shipment delivered between 6 to 8 working days. However for exact time for your country you can contact us to know exact delivery time.
Do You Ship Internationally?
YES we ship worldwide. Except Israel. But for some countries you must have a import license, countries includes; Brazil, Russia and Mexico, Peru, Argentina and Italy.
Is Buying On-Line Safe?
YES ,your provided data is 100% safe with us. We use the SSL/TLS Encryption methods to receive data from you. You personal details and card numbers are secure.
Orders and Returns
How Can I Cancel Or Change My Order?
You can modify or cancel your order at anytime. For this purpose please send us your request with your order# at sales@surgicalstorz.com. Your request will be processed within 24 hours.
How Do I Place an Order?
The best method is to place your order online via our website, However you can also send your P.O via email at sales@surgicalstorz.com for confirming your order.
How Should I to Contact if I Have Any Queries?
If you have general product inquiries please write us at sales@surgicalstorz.com
And for your Quotation/Order queries please write us along with your order# at sales@surgicalstorz.com. Your email will be answered within 24 hours.
Do I Need an Account to Place an Order?
YES, you must register your account on our website to place an order. Your account will have your Billing address and Shipping addresses information. And your whole purchase history will also accessible through your account.
How Do I Track My Order?
To check your order status please visit https://surgicalstorz.com/index.php/track-your-order/ and if its in shipped/completed status you will be able to see the tracking number of your package on the same page.